Klip2Deal Refund & Replacement Policy
At Klip2Deal, we ensure that your orders are securely packaged and delivered. However, if your parcel arrives damaged due to transit, we offer a hassle-free refund or replacement, subject to the following conditions:
Eligibility for Refund or Replacement
- Applies strictly to products damaged during shipping
- Unboxing Video Proof Required – Your video must clearly show:
- The sealed package before opening.
- The damaged item upon unboxing.
- Report the issue within 24 hours of delivery.
- Claims without video proof or after 24 hours will not be accepted.
How to Claim Your Refund or Replacement
Step 1: Record an Unboxing Video – Start recording before opening the package.
Step 2: Contact Us – Email the video and order ID to klip2deal@gmail.com within 24 hours.
Step 3: Review & Approval – Our team will assess your claim within 2 business days.
Step 4: Refund or Replacement – If approved, we will process a full refund or send a replacement at no extra cost.
Important Notes
- Claims without video proof will not be processed
- Damage due to mishandling after delivery is not covered.
- We are not responsible for shipping delays but will assist in resolving issues
For further assistance, contact us at klip2deal@gmail.com
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